Alona Vida Beach Resort
Alona Beach, 6340 Tawala, Bohol, Philippines
Last updated: September 23, 2025
1. Introduction
Alona Vida Beach Resort (“we,” “our,” “us”) values your trust and is committed to protecting your privacy. This Privacy Policy explains how we collect, use, and safeguard your personal information when you use our website, communicate with us, or make bookings directly. By using our services, you consent to the practices described in this policy.
2. Data We Collect
Data Storage Location
Our website is hosted on Hostinger, with servers located internationally. We ensure reasonable security measures are in place to protect your data.
Booking Data
When you make a reservation through our SiteMinder Booking Engine, we collect information such as your name, email address, phone number, payment details, and stay preferences. This information is used solely to process and manage your booking.
Contact Data
When you contact us via email, contact forms, or WhatsApp, we may collect your name, email address, phone number, and message content. This is used for customer service purposes only.
Comments / Reviews
If you leave comments, reviews, or feedback on our website or affiliated booking platforms, we may collect the data shown in the form as well as your IP address for spam detection.
Analytics
We use Google Analytics for anonymous reporting of website usage. No personally identifiable data is stored. You may opt out of Google Analytics tracking by using the Google opt-out tool.
3. Use of Your Data
We use your personal information for the following purposes:
Processing and managing reservations.
Providing customer service and responding to inquiries.
Preventing fraudulent bookings and ensuring security.
Sending booking confirmations, updates, and important information regarding your stay.
Improving our website and services.
4. Embedded Content & Third-Party Services
Our website may include embedded content (e.g., YouTube videos, Facebook widgets, Instagram feeds). These third-party sites may collect data as if you visited their platforms directly. Please review their respective privacy policies:
Our booking engine is provided by SiteMinder. For details on how they handle your data, please review SiteMinder’s Privacy Policy.
5. Cookies
Our website uses cookies to:
Enable booking functions.
Retain user preferences.
Provide anonymous analytics data.
You may disable cookies in your browser, but some functions (such as direct bookings) may not work correctly without them.
6. Who Has Access to Your Data
Your data may be accessed by:
Alona Vida Beach Resort management and authorized staff.
Our website hosting provider (Hostinger) for technical purposes.
SiteMinder for booking processing.
We do not sell or rent your data to third parties.
7. Data Retention
We retain your booking and contact data only as long as necessary for legal, accounting, or customer service purposes. Reviews and comments may be kept indefinitely unless you request removal.
8. Security
We use SSL/HTTPS encryption on our website to protect your data. In the unlikely event of a data breach, we will take prompt steps to secure the system and notify affected users if required by law.
9. Your Data Rights
Depending on applicable law, you may request to:
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Access the personal data we hold about you.
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Correct inaccuracies in your data.
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Request deletion of your personal data (except where retention is required by law).
To make such a request, please contact us directly at: backoffice@alonavida.com
10. Philippine Data Privacy Act (DPA 2012)
We comply with the Philippine Data Privacy Act of 2012 (Republic Act No. 10173) and its implementing rules. This means:
Your personal information will be collected fairly and lawfully.
Data will only be used for the purposes stated in this Privacy Policy.
Reasonable measures are in place to protect your personal data from unauthorized access or misuse.
You have the right to access, correct, and request deletion of your personal data, subject to legal and contractual limitations.
11. Legal Compliance
We may disclose personal information if required to do so by Philippine law, in response to lawful requests from government authorities, or to protect the safety, rights, or property of our guests and business.
12. Updates to This Policy
We may update this Privacy Policy from time to time to reflect changes in our services, technology, or legal obligations. The latest version will always be available on our website.
13. Contact Information
For any questions or concerns about this Privacy Policy or how your data is handled, please contact us:
Alona Vida Beach Resort
Alona Beach, 6340 Tawala, Bohol, Philippines
Email: backoffice@alonavida.com
Phone: +63 38 422 8344